How to activate 1 year free premium?

[lonelypitcher]

I received my Fitbit Inspire 2 yesterday.  It says it comes with a 1 year free premium subscription.

When I want to activate the free premium trial, it only mentions 90 days.  I can nowhere select 1 year.

What do I need to do ?

Moderator Edit: Clarified subject

[JoeyNobody]

This problem still has not been resolved buy the multi million dollar company.  Makes me wonder why I would even consider paying for a service that I can't even try first.

[SilviaFitbit]

@JoeyNobody Welcome to the Fitbit Community.

Your feedback and comments are appreciated, we're always striving to improve our services offered. In order to provide you with the appropriate troubleshooting, please provide me with more details on what you're experiencing.

Reply to the following questions:

- Which Fitbit do you have?

- Are you getting only paid options? 

Hope this helps. 

[stanzol5yand]

Hi,
I've boutgh my fitbit inspire 2 in the beginning of September and I cannot activate  free1-year fitbit premium / 
 I have 'Try Fitbit Premium' tab? but when T tap it, I receive the message ' Purchase failed'
 What can I do?
  log out and log in again does not work

[Traceyflynn]

I setup my Inspire 2 today and it only let me sign up for the 90 free trial when the box clearly says 1 year. 

[cochranlorusso]

Please show me how can I do this

[LAWLisa]

Get used to being lied to? um, no.  Call customer support. Or chat. Be proactive, please. You deserve to have what was negotiated.

[Traceyflynn]

I figured it out. After the free 90 days I went to add buy a subscription and it gave me 1 year free

[MischaM]

Hi @SilviaFitbit,

So, I am trying to set up my new inspire 2 and my new premium trial. I cancelled the original trial 4 days ago. I am still getting all the premium benefits BUT, there is nowhere to activate the new trial period and the app says that my premium benefit has expired. How do i activate the new trial?

[babyluthi]

It is a free year so why do you have to purchase it please?

[Rachel801]

Hi! So if I have a paid premium subscription that isn't set to end till August (my fitbit died and it wasn't even a year) and I got a new one, how can I get the free 6 months? That's over 6 months from purchase date. Will it still be eligible? 

[babyluthi]

I have no idea. I can't even get it to work for my free year. I don't
want to use a credit card.