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How to activate 1 year free premium?

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‎10-12-2021 16:14

‎10-12-2021 16:14

Hey, 

I bought  a inspire 2 and can not see the option for one year free premium service but $16 to activate again. Yes i had a fit bit before and had a trial and i paid for one year membership. So can see why i have to forfeit this offer because i already paid for the service.

I have read all the articles here about activating 1-year premium and tried all that was recommended here in the community. I have called support and they are escalating this to someone - that was last week. I have not deleted my fit  bit app on my phone because it will delete data from my last fitbt which has died.

Help 🙂

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5 REPLIES 5

‎10-12-2021 23:22

‎10-12-2021 23:22

What do I do to start this Premium trial?

 

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‎10-12-2021 23:42

In response to Treebuff

‎10-12-2021 23:42

Hi @Treebuff and @deedee326 if you didn't sign up at the time of purchase, you should receive an invite in 2-3 days. 

 

I've also moved your premium question into the premium board. 

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‎10-13-2021 11:41

In response to Treebuff

‎10-13-2021 11:41

It should come up as an offer if you choose to pay for a monthly payment for Premium. One needs to go through the proceedings of accepting the 0 payment as a new user. For users already on Premium I've seen mentioned that you need to cancel your current subscription first and wait for a few days before activating a new free trial.

Aria, Charge 5, and Xiaomi Mi A2 Lite (Android One) user.
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‎10-13-2021 22:44

In response to jfe

‎10-13-2021 22:44

Hey,

I dont have the option for $0 payment but $16.49 and neither do i have a subscription. When i have attempted to pay to see if it turns from 16.49 to 0 then the following screen is $16.49 and i will be charged.

D

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‎10-16-2021 14:43

In response to deedee326

‎10-16-2021 14:43

@Rich_Laue Thanks for the assistance provided in the thread. 

 

@jfe Thanks for your input. 

 

@Treebuff Welcome to the Fitbit Community. To start your Premium trial, do the following: 

 

  1.  Tap the Premium tab.
  2. Read the overview, and tap the button to get started.
  3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

@deedee326 Hi there. Thanks for the troubleshooting performed and the research done prior to posting. I was able to see that you've been in touch with our Support team, please continue the communication with them, this to avoid any confusion.

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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