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How to activate the 3 month free trial?

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‎11-03-2019 14:49 - last edited on ‎11-05-2019 06:29 by Fitbit Moderator

‎11-03-2019 14:49 - last edited on ‎11-05-2019 06:29 by Fitbit Moderator

I just bought my versa 2 in NZ and want to activate the 3 month free trial of premium, but not sure how. Help please?

 

Moderator edit: Updated subject for clarity 

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‎11-05-2019 06:33 - last edited on ‎01-13-2025 09:22 by Fitbit Moderator

‎11-05-2019 06:33 - last edited on ‎01-13-2025 09:22 by Fitbit Moderator

@SJVV Welcome to the Community. I'll be happy to clarify your question, I'm glad to hear that you just bought a Versa 2. 

Sorry for the delayed reply. In order to activate the 3 month free trial of Premium, you need to have a Versa 2 Special Edition. If you have a Versa 2 SE, please confirm you have set it up and check your Fitbit app to see if Premium features have been locked out. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-19-2020 13:56

In response to SilviaFitbit

‎01-19-2020 13:56

Help me please!! I'M HAVING THE SAME Problem. I bought the SE versa 2. And I have no idea on how to activate the 3 month trial I already payed for!!!.

I don't even have the premium option in my apps

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‎01-22-2020 14:55 - last edited on ‎01-13-2025 09:22 by Fitbit Moderator

In response to Sarahh1188

‎01-22-2020 14:55 - last edited on ‎01-13-2025 09:22 by Fitbit Moderator

@Sarahh1188 Welcome to the Community. Thanks for the details mentioned. 

I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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