How to activate the Free Trial that comes with Versa 2 SE?

[carlowsan]

I just got a Fitbit Versa 2 SE, which as I understand, should come with a free 3-month subscription to Fitbit Premium. I was wondering as to how this is activated. I was not prompted during the set up of the device. Thanks in advance.

Moderator Edit: Clarified subject

[SilviaFitbit]

@carlowsan A warm welcome to the Community. It's good to hear that you purchased a Versa 2 Special Edition. 

I would like you to confirm that you haven't activated another Free Trial previously. At the moment, Fitbit Premium is available in English only. 

In the meantime, please visit the Fitbit Premium tab on your Fitbit app and check if you're prompted to activate your 3 month Premium Trial. 

Let me know the outcome. I'll be around if you have any additional questions. 

[carlowsan]

Hi Silvia. Thank you for your reply. I can confirm that I am not prompted to activate the trial (see attached photo).

 

[SilviaFitbit]

@carlowsan Thanks for getting back. I appreciate the screenshot attached. 

It seems that you already subscribed to a Free Trial, therefore you're not eligible for a second free trial. Thanks a lot for your understanding. 

I'll be around if you have any additional questions. 

[michwolverines]

Same situation here but when I signed for a one week free trial I did not have the expectations of purchasing the versa 2 special edition. I purchased the versa 2 special edition because and loved the color and getting 3 months worth of premium was a bonus. So why can't byard of a versa 2 special edition received 3 month free subscription? It seems a little bit unfair the most of us probably didn't know we'd be purchasing this

[SilviaFitbit]

@michwolverines It's nice to see you on the Community. Thanks for participating in the forums. 

I truly appreciate your feedback, we're always striving to improve our services offered. You may want to try the 40 pieces of Fitbit Premium content free in the Fitbit app, learn more about in this article. 

I'll be around if you have any additional questions.