How to activate the Premium trial that comes with Charge 5?

[J4k3_Ry4n]

About a month ago I purchased a new Charge 4 and am currently using the free 90 day trial that came with it.

As you can guess I ordered a Charge 5 but how do I redeem the six month trial ? I don't see a code in my email nor any where to enter a code even if I had one. 

Can anyone please explain to me how this works?

Thank you 

Moderator Edit: Clarified subject

[SilviaFitbit]

@J4k3_Ry4n Hi there. Thanks for the details mentioned. 

I moved your post to this board, in an effort to keep the forums organized. 

Since you're a current Premium subscriber, you need to cancel your membership and once it expires, within 1-3 days, the option to activate the Premium trial will pop up on your Fitbit app. Note that this activates with the pairing of your Charge 5 on your app and you won't receive any code or email. 

Hope this helps. 

[BrianaJo41]

I got a sense from the va. with premium i thought for 6 months, but it ended in 3 months so I was dropped from the va group

I signed up for a 3  month premium trail!

today i find my premium subscription for the VA was suppose to be for 12 month..ending 4/2022.

I need to cancel the premium trial that i signed up for needs to be canceled.

I also need to be re-added to the va-group, nobody knows how to do it!   

[SilviaFitbit]

@BrianaJo41 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I was able to see that you've been in touch with our Support team, please continue the communication with them, this to avoid any confusion. 

See you around. 

[BrianaJo41]

the 2 out standing issues are..

1. the length of time my va premium is to run..last work from my contact at va is 1 year, but it appears i am/was set to expire 4/2022

    however that wold be only 9 months.

2. I stil do not see the dashboard i initially was looking at were my steps were being compared to the VA group..that is gone..how do i get it back

thanks

[SilviaFitbit]

@BrianaJo41 Thank you for getting back. 

I appreciate the details shared about what you're experiencing. In order to avoid duplicate troubleshooting, please continue the communication with our Support team, they'll continue assisting you. 

Hope this helps.