How to buy Premium in Australia?

[bytes]

Hope someone can help - I've looked everywhere and can't find the answer!

I'd like to buy a Fitbit Premium subscription, but in Australian dollars  (for a fitbit in Australia).  I can't find this anywhere....

Can someone please give me the URL for the page that I can do this? 

Plus if after 6 months I decide that I don't want it anymore, does Fitbit give refunds for the unused portion that's cancelled?  It's a bit like if you cancel a magazine subscription you get a refund for the unused balance ....

Thanks everyone!

Moderator Edit: Clarified subject

[bytes]

... to mods....

I've decided to post this on the developer's board too, since this post hasn't got many views (and some have been from me)

If you need to delete either of them, it's OK to delete this one ....

[SilviaFitbit]

@bytes A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the research done prior to posting. In this case, the best option would be to subscribe to Premium using the Fitbit app by doing the following: 

1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab. 
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to purchase.

When you purchase Premium through App Store or Google Play Store the price will change depending on your country. 

Regarding your inquiry about refunds on the subscription, Premium subscriptions are non-refundable. However, it's better to contact the store that you purchased your Premium from. 

Full information about Premium can be found here. 

I'll be around if you have any additional questions. 

[bytes]

Thanks Sylvia for your help  👍

I've looked everywhere and haven't found what you're referring to. I've even done it on different days hoping to get different result .... but nothing.

In your 3 steps - and you said ... 

"2. Read the overview, and tap the button to get started." ....

This is a photo from my iphone of the page that I believe you refer to as the "overview" ....  but there is NO button on the page to press to accept the membership terms and apply for the monthly premium service.  

What should I do now, via the website? 

I originally got onto the trial via the fitbit website, and that's how I'd like to get onto the Premium program. 

My trial period for the "premium" subscription ends today ..... will I lose all the data that I've accumulated over the past few months?  Or will it return when I finally manage to take up the premium plan?

Thanks to whoever is able to help me!  👏

[SilviaFitbit]

@bytes Thanks for getting back. I'll be happy to clarify your inquiries. 

I appreciate the screenshot attached, since you're on your free trial, I believe that's why it's not showing you the option to subscribe. When you activated it, you entered a valid payment method which means that if you haven't cancelled your trial, you'll be charged for the monthly or 1-year subscription. 

Since you subscribed using the Fitbit website, please follow this procedure to manage or cancel your subscription. 

Regarding your inquiry about the data that you've accumulated, all the data that you've tracked so far with your Fitbit will remain on your Fitbit account. However, if you're on a Guided Program or a Challenge, you'll need to start them again. 

Don't hesitate to get back if you have any additional questions. 

[bytes]

Thanks Silvia - at least I know I won't lose my data.  BUT  I don't want to pay with the card I left - because I don't think it has enough $ on it.

FWIW  I called the phone help line within the past few days but they couldn't help me at all.  All they could tell me was to do it on the phone, not online.

Anyway, some more screen shots to show you how I"m going and the problems I'm having.

After I've logged in, and try to 'click' on the Profile Icon, I don't get a choice to "Manage my subscription" ....  this is ALL I get .....  "My Dashboard"  or "Logout"

And when I go to the Fitbit Premium page in Australia,  https://www.fitbit.com/au/store        besides the Dashboard, there's also a choice of clicking on "Store" .... and then on Fitbit Premium  (see pic below) that then takes me to the US store

When I start filling it out, I have to put my name & address, but when I fill in that I'm in Australia, it says that it can't send anything to Australia and then reverts back to "the US", even though I'm not buying anything that gets "sent".

Can you tell me what I should do? thanks very much Silvia

[SilviaFitbit]

@bytes Thanks for the screenshots attached. 

The "Manage your Subscription" button will appear on your Fitbit app because you subscribed to Premium using your app. This is why you're unable to edit your subscriptions from the online Dashboard.

Regarding your inquiry about your card, you may want to contact Apple or Google Store on instructions on how to edit your card details, this way when you could subscribe again to Premium once your trial ends. 

I appreciate that you tried to purchase Premium from the Fitbit.com Store. At the moment, only US and Canada users can subscribe to this service from the online store. In your case, it's recommended to do it from the Fitbit app. 

To better assist you, reply to the following questions: 

- Did your trial already end?

- Is your Fitbit app still showing Premium view? 

- Which store did you purchase your subscription from? (Apple or Android) 

Looking forward to hearing back from you. 

[djsublime]

I've got the same issue. I live in Australia. I was on a monthly subscription but want to move to annual. I've cancelled my subscription via the app. When I now go in to "Manage Subscriptions" on the app all I see is an option to Resubscribe for the monthly service.

[SilviaFitbit]

@djsublime Hey there. Thanks for getting in touch about this. 

Since you're trying to change your subscription to annual, this should be done on the store that you subscribed from. For more information about this please visit Google's website or Apple's website. 

I'll be around if you have any additional questions. 

[djsublime]

Hi,
That's what I'm trying to do. But I don't see any option to change it to
annual.

Regards
James