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How to cancel 3 months Fitbit premium trial?

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‎11-29-2021 19:08 - last edited on ‎12-03-2021 15:12 by Moderator Alum

‎11-29-2021 19:08 - last edited on ‎12-03-2021 15:12 by Moderator Alum

I have just purchased a Versa 2 through the fitbit app. It came with a free 3 month trial that I now do not want. However, it doesn't appear under manage subscriptions, playstore or PayPal, so it's nowhere. It is active though. Has anyone else had this problem and how did you resolve it?  Thank you

 

Moderator Edit: Clarified subject

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‎12-03-2021 15:11 - edited ‎02-07-2022 16:42

‎12-03-2021 15:11 - edited ‎02-07-2022 16:42

Hi there, @MoniBee. Welcome to the Community Forums. Thanks for troubleshooting the issue with your Premium trial before reaching out.

 

If you've tried the each one of the steps suggested here: How do I manage or cancel my Fitbit Premium subscription?

 

But you still can't cancel your free 3 month Fitbit Premium trial, it's best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope that helps. 

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