How to cancel Premium without access to iPhone account?

[Russruh]

Hi there all, I’ve been using the three month trial of Fitbit premium, it’s ok I guess but I can justify actually paying for it so would like to cancel - alas I have changed my phone number/sim and iPhone account since subscribing and can’t access my old iPhone account to cancel the subscription! Does any helpful soul know of a workaround or am I just gonna have to wait till the first months money is taken then cancel it at my bank?

thanks in advance - for the record I adore my Fitbit!!

Moderator Edit: Clarified subject

[SilviaFitbit]

@Russruh A warm welcome to the Community. Thanks for getting in touch about this. 

The subscription needs to be cancelled on the store that you purchased it from. In this case, you'll need to have access to the apple account that you used to purchase your Fitbit Premium. You may want to contact Apple support for instructions on how to access your old account. 

Also, I've noticed other users mentioned that they received a confirmation email when they subscribed to Premium, you could try cancelling it from there too. 

I'll be around if you have any additional questions.