How to cancel auto renewal of 6-month premium subscription from device purchase?

[Wutzler]

Hi,

my 6 month premium subscription I got through the purchase of my Fitbit Sense 2 today got automatically renewed (at least only by a month) by just deducting the cost from my credit card.

I tried now to cancel the subscription at least for the future, but it is not possible.

I get an error when I try to go to

https://www.fitbit.com/global/at/account/subscriptions

saying "Error encountered"

I even do not see that I'm premium user inside the Fitbit App... what do I pay for? and how can I avoid paying for nothing in future???

[MakMak]

Hi, @Wutzler! According to this help article, it looks like you might need to contact Fitbit Support.