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How to cancel my Premium membership?

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‎09-09-2020 11:24 - last edited on ‎09-10-2020 10:30 by Fitbit Moderator

‎09-09-2020 11:24 - last edited on ‎09-10-2020 10:30 by Fitbit Moderator

Hi all, 

 

Fitbit said it's free ungrade to premium membership and I can unsubscribe anytime from premium membership. Once I have ungraded I don't find options to cancel my membership. Can anyone please give me the steps to cancel membership.

 

Moderator Edit: Clarified subject

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‎09-09-2020 22:47

‎09-09-2020 22:47

https://help.fitbit.com/articles/en_US/Help_article/2437.htm#cancel

This works 

Had to get help via chat as my app wasn't up to date and not showing the manage subscriptions option but it worked

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‎09-12-2020 11:26

In response to DBCammeray

‎09-12-2020 11:26

Somehow its easy to avail the free premium membership. However, very difficult to cancel it. Highly disappointed with the service.

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