How to cancel my Premium membership?

[NikkyD]

I'm sure it states that somewhere but I can't find it. I have a one year free premium membership that came with my watch. Once the year is over, does it automatically renew? If so, how do I cancel it? I'm having so many issues with the Charge 4, I contacted customer service multiple times and it always boiled down to them telling me I'm not wearing the thing right. The thing is, I never changed the way I'm wearing it and it worked just fine the first few months. Then the Spo2 stopped working. Then it started telling me I climb 100+ floors every day (trust me, I don't). Now the sleep data isn't showing anymore. I'm done with it. I am getting something else. Just want to make sure I'm not getting charged for a premium membership if nothing premium is ever working.

Sorry for the long text, just extremely disappointed and frustrated with it. Just want it gone. Thanks!

Moderator Edit: Clarified subject

[CollinM]

Yes, your subscription is auto renew. If you don't want to continue paying you have to cancel. If you can't find your subscription in your app, in the app store, or via the website, your best bet is to contact support and let them cancel it for you (do this before you're charged as Fitbit does not do refunds).

[SilviaFitbit]

@NikkyD Hi there. 

Thanks for the details mentioned and the troubleshooting tried prior to posting. I see where your frustration is coming from. 

Your subscription will auto renew if it's not cancelled before it expires. If your Premium was purchased through your phone default store, follow this procedure to cancel it directly through Google or Apple store. 

In regards to the Charge 4 not working correctly, if you already have a case with our Support team, it's recommended to continue the communication with them, they'll do their best to continue assisting you. 

Hope this helps.