How to cancel the Premium trial before it expires?

[SunsetRunner]

I would like to cancel my free trail before paid renewal, but I can’t seem to find premium in my subscriptions, so how do I cancel?

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@SunsetRunner Welcome to the Fitbit Community. Thanks for the details mentioned. 

Take into consideration that the subscription needs to be cancelled on the store where it was purchased from, follow these steps to do so: 

1. In the Fitbit app, tap the Today tab  your profile picture.
2. Scroll down and tap Account Settings   Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription   Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

If the Fitbit Premium subscription doesn't appear on your default store subscriptions, make sure you're logged into the same account that was used to subscribe. 

Hope this helps. 

[mmg0305]

So I managed to find the screen to cancel the premium trial (not easy, but I persisted). When I click on 'cancel', it tells me 'An Error Has Occurred.
Please try again or contact us at https://help.fitbit.com'. As far as I can tell, payment details aren't set up but I'd really prefer not to be charged for something I don't want

Premium is ok, but not worth the price IMO

[SilviaFitbit]

@mmg0305 Welcome to the Fitbit Community. Thanks for the details mentioned. 

Your feedback and comments are appreciated, they help us to continue improving our services offered. Since you mentioned that when trying to cancel the subscription, you received an error message, let's get in touch with our Support team, they will be able to confirm that the subscription was cancelled. 

Hope this helps. 

[mmg0305]

Well, as I kinda expected, I just got billed. So much for continuing to improve services...

What. Do. I Need. To. Do. To. Cancel. This. Subscription?

[mmg0305]

Update: having gone through the support chat, I am cautiously optimistic that it has been cancelled. I guess I’ll find out for sure at the end of the month.

it really shouldn’t be so difficult to cancel a trial.

[Friockybabe]

this has not worked for me either, getting a tad annoyed now as have tried everything

[AndreaFitbit]

Welcome to the Fitbit Community, @Friockybabe. Thank you for letting us know that you have tried everything to cancel your Fitbit Premium subscription.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.