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How to cancel your Fitbit Premium to activate the trial?

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‎05-25-2021 12:36 - last edited on ‎05-27-2021 15:37 by Fitbit Moderator

‎05-25-2021 12:36 - last edited on ‎05-27-2021 15:37 by Fitbit Moderator

I just upgraded my fitbit to a sense and had been paying for fitbit premium and my subscription ends in June.  My new sense comes with a 6 month free premium subscription.  I can't find a way to end my current subscription and staet the free one.

 

Moderator Edit: Clarified subject

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‎05-26-2021 13:42

‎05-26-2021 13:42

Hi @diannemburgess in what way are you paying for premium? 

Through PayPal? Cancel the subscription on PayPal. 

Did you purchase through your I ones app store? Can ok it through the app store. 

Otherwise contact support. 

 

I've also moved the post our of hardware support and into premium support. 

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‎06-09-2021 04:32

In response to Rich_Laue

‎06-09-2021 04:32

I have a similar issue. I bought two Fitbit senses one for me and one for my husband. I activated the 6 month trial under my email address using my paypal details. All seemed OK. I then activated it on my husbands email using my paypal again. On the app it says that the trial was activated upto Febuary but I have been charged for June and my husband has had emails saying that the next one is due in July. How can I keep the trial for my husband but get a refund and also not get charged for more months

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