help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to confirm I'm a Premium member?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2021 19:23 - last edited on ‎10-21-2021 12:17 by Fitbit Moderator

‎10-20-2021 19:23 - last edited on ‎10-21-2021 12:17 by Fitbit Moderator

I just started using my Charge 5 and tried to hook up to Premium. It said that I am already hooked up. Evidently from my Versa subscription. So, how do I know for sure if I am connected to Premium?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-21-2021 06:26

‎10-21-2021 06:26

In my case when I open the app there are the words 'Fitbit Premium" at the top of the opened app, 

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎10-21-2021 06:26

‎10-21-2021 06:26

In my case when I open the app there are the words 'Fitbit Premium" at the top of the opened app, 

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎10-21-2021 12:25

In response to wtksk8r

‎10-21-2021 12:25

@SmileyMusic Hi there. 

 

Additional to what @wtksk8r mentioned, you could check the Discover tab on your Fitbit app, where you'll find most of the Premium features such as workouts and mindfulness sessions, learn more about it by checking this article. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎10-24-2021 07:58 - edited ‎10-24-2021 08:01

In response to SilviaFitbit

‎10-24-2021 07:58 - edited ‎10-24-2021 08:01

Thank you,  both. I do have premium.

Best Answer
0 Votes