How to confirm my subscription has been cancelled?

[Neptune.blue]

I already tried going to setting, manage subscriptions and cancelled my Fitbit subscription through there. However, I was still charged for a new month yesterday. I went into the app and used the restore purchases option and it said d it wasn't working and to try again another time. How do I cancel my subscription?

Moderator Edit: Clarified subject

[Odyssey13]

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

1. In the Fitbit app, tap the Today tab  

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

[Neptune.blue]

I already tried that. When my subscription didn't show up I assumed it was cancelled. That's why I was very confused when my subscription renewed yesterday, and charged me 14 dollars. 

[SilviaFitbit]

@Odyssey13 Thank you for your assistance on the thread. 

@Neptune.blue Hi there. Thank you for the details mentioned. 

I appreciate the troubleshooting tried prior to posting. I'd like you to take into consideration that the "Restore purchases" button is used when the Premium has been purchased but the app isn't showing Premium content. 

If you go to your phone default store either Google Play or Apple store and the subscription isn't showing there, it means that it was purchased through Fitbit.com, in this case, it's recommended to contact our Support team as they're the ones that will help you with the cancellation process. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day. 

[mrsaimeephalen]

I'm having the same issue. No way to cancel it ever showed up on my app or online yet I was charged for it today. It sounds to me like this is a FITBIT issue and they didn't think people would notice. And now they're giving me the runaround. If I am not refunded I will never wear a fitibt again. 

[SilviaFitbit]

@mrsaimeephalen Hi there. Thank you for the details mentioned. 

I see where your frustration is coming from. I was able to see that you've already contacted our Support team, please continue the communication through email, they'll be happy to help. 

Have a nice day.