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How to get the Premium trial that comes with Charge 5?

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‎10-04-2021 13:34 - last edited on ‎10-06-2021 09:45 by Fitbit Moderator

‎10-04-2021 13:34 - last edited on ‎10-06-2021 09:45 by Fitbit Moderator

Cant get my  6 month free premium when i click it in the ordering. Looks like you already have an active Premium membership! Because you subscribed via the Fitbit app, you’ll need to make any subscription adjustments through your app settings. I cancelled my premium but i still cant get the free one...what to do?

 

Moderator Edit: Clarified subject

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‎10-04-2021 14:03

‎10-04-2021 14:03

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-06-2021 09:47

In response to Odyssey13

‎10-06-2021 09:47

@Odyssey13 Thanks for the assistance provided.

 

@RogerAsk Hi there. Thanks for the details mentioned. 

 

Take into consideration that you'll receive the Premium trial once you cancel the one you have and it expires, within 1 - 3 days you'll receive the offer to activate it. 

 

Hope this helps. 

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