How to indicate I want an annual plan after the trial ends?

[calanan]

How can I indicate that I want the annual plan when the Premium trial ends? I received a 6 month free trial with my new Sense, however at the activation screen I'm only given the option for the monthly plan. Am I missing something?

Here's what I see on my activation screen...

 

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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[calanan]

Thank you. Does anyone else besides someone from Support know the answer? I'd like to find out before my opportunity to use the trial expires, thanks!

[SilviaFitbit · Accepted solution]

@Odyssey13 Thank you for your input. 

@calanan Hi there. Thank you for the screenshot attached and the details mentioned. 

Let's try the following: 

- Log out from the Fitbit app 

- Restart your phone 

- Log back in 

After this, try subscribing again. If the option isn't displaying, you may want to subscribe monthly and before your trial ends, cancel it then subscribe again choosing the annual membership. 

Hope this helps. 

[SunsetRunner]

Found this by checking Apple ID under subscriptions. There's the option to subscribe for one year. I let the 6-month Premium expire and tried the app without premium to see if I'll be content without it. I'm ok without Premium for my needs. Should I feel the need to subscribe, its always there. 

[SilviaFitbit]

@SunsetRunner Thank you so much for attaching that screenshot. I'm sure it will help others on the forums. 

If you're on a Premium trial, take advantage of every Premium feature that you have access to and once your trial expires, take the best decision. 😀

Have a good rest of the week.