How to redeem a 6 month Premium trial?

[Buttercup13]

I just purchase the Luxe Fitbit and it says it includes 6 months of premium trial. When I am in the app there is no option to make this selection. Could you please advise? Thanks

Mod Edit: Clarified subject 

[Julia_G · Accepted solution]

Hi @Buttercup13 , in your Fitbit app on the opening Today screen, bottom right you should see an option to click on Premium. 

Click there, choose start membership and follow the instructions from there.

Note: If the Fitbit device you purchased indicates that it includes a trial to Fitbit Premium, but you are currently a Fitbit Premium member, then you must cancel your Premium subscription in order to be able to activate the trial. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial.  For help on how to cancel your subscription if you already have one see this help article 

I hope you enjoy your new Luxe and your Premium trial.  Welcome to the forums!

[Songstress624]

I am having the same problem. I do not currently have a Premium membership, and should have a six month free trial with my new Luxe. I followed the above instructions but don’t have the trial option available. It allows me to subscribe for $79.99/year or $9.99/month with no info about a trial.

[Songstress624]

False alarm! It popped up about a day after activating my Luxe.

[EstuardoFitbit]

Hi there, @Songstress624 . @Julia_G  Thanks for your great help!

@Songstress624, @Buttercup13  I'm glad the suggestions shared above were useful for you. @Julia_G post is already selected as the Best Answer and definitely will help other members with the same question. In case you have some spare time, I'd like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members.

Happy stepping!