How to start 6 months free Premium?

[Sanne21]

Hi! 

I just bought a fitbit sense, and i should get a free premium 6 month trial with it. But i cant find how to use it? When I go to premium, it only says i can start a free 90 days trial, but 90 days isnt 6 months😅

Moderator Edit: Clarified subject

[SilviaFitbit]

@Sanne21 A warm welcome to the Fitbit Community. I'll be happy to clarify your inquiry. 

It's pretty weird that you're not getting the 6 month Premium trial that comes with your Fitbit Sense. I'd like you to confirm that your Fitbit Sense has been set up to your account, once it's been set up please tap on the Premium tab and the 6 month Premium trial should appear. 

Let me know how it goes. 

[Sanne21]

Thanks for your response! I don't see a premium tab in the app.. I have contacted fitbit helpdesk so i hope it will get fixed! Don't know what is going wrong...

[SilviaFitbit]

@Sanne21 Thank you for getting back. I'm glad to hear that you have a case with our Support team, please continue the communication through email, they'll be happy to assist. 

Have a great weekend. 

[PsycMike]

When I try to start Premium, it needs payment information for after the 6-month trial expires. Unfortunately, I can't set up payments through any of the options provided. 

[SilviaFitbit]

@PsycMike Welcome to the Fitbit Community. Thank you for the details mentioned. 

When you start your 6 month trial, you could purchase it through Google or Apple store and if you decide to cancel it, you could do it through the app store. 

If you're experiencing any issue with the payment such as receiving any error message, please provide me with as many details as possible. 

Let me know how it goes. I'll be around if you have any additional questions. 

[PsycMike]

Trying to reply again.

The payment problem might have been because I was logged into a Google account managed by my employer. I have since logged in with my personal Google account but the Premium offer has disappeared when I log into Fitbit. The link you provided is for a 30-day, rather than a 90-day trial.

[SilviaFitbit]

@PsycMike Thank you for getting back.

It's pretty weird that you're getting the offer to subscribe to a 30 day trial. Please clear cache of the app, restart your phone, log back in again and let me know if you receive the option to subscribe to a 90-day trial. 

If you're still not receiving it, attach a screenshot of the option you're getting to your next reply. 

Let me know how it goes. 

[PsycMike]

After a firmware upgrade today, the 6-month offer is showing up in the app.
The problem is when I attempt to provide a payment method. Paypal, ATT, and
credit/debit options



Paypal: An unexpected error has occurred. Please try again later.
[OR-CAC-01]

AT&T billing: Error - This may be because your phone is rooted. Find other
reasons at Google Play Help [OR-DVASA2-04]

Credit/Debit: Error - Your Google account isn't authorized to use Google
Payments. Please contact your organization's Goog Apps administrator.
[OR-DDUH-01] a65b006f78802bcd

[SilviaFitbit]

@PsycMike Thank you for getting back. I appreciate that you shared the message that you received when trying to subscribe. 

Since you're subscribing from the Fitbit app, you'll be redirected to Google Play Store and then enter a valid payment information. In this case, please enter this information through Google Play store, please double check that the account you're using has the rights to make purchases. 

Let me know how it goes.