help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I appear as Premium but haven’t subscribed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2021 08:30

‎08-07-2021 08:30

I suddenly show as premium but haven’t subscribed and am not interested in Premium for the moment. Have just updated software but still appear as premium. Checked “Manage subscriptions” but it says “no subscriptions”.

Best Answer
1 REPLY 1

‎08-10-2021 11:16

‎08-10-2021 11:16

@Claremacna Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

If your phone default app store isn't displaying any subscriptions, you may want to check through fitbit.com as it could have been activated from there, follow these steps: 

 

  1. Go to fitbit.com/home and log in with the email address connected to your Fitbit Premium subscription.
  2. Click the account icon 
     
     
    My Subscriptions.
  3. Click a subscription to expand the details.
    • To cancel your subscription, click Cancel 
       
       Cancel Subscription 
       
       Close. Your subscription status changes to “Cancelled.”
       

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes