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I bought a Fitbit Sense, but I didn't get Fitbit Premium

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‎08-30-2021 06:40 - last edited on ‎08-31-2021 17:30 by Fitbit Moderator

‎08-30-2021 06:40 - last edited on ‎08-31-2021 17:30 by Fitbit Moderator

I have been a long time user, had at least 3 different fitbit models, and I just got the sense. It said it came with 6 months of fitbit premium. The watch is registered to my account, yet no premium. How can that be enabled?

 

Moderator Edit: Clarified subject

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‎08-30-2021 12:26

‎08-30-2021 12:26

You have 60 days after purchase to sign up for premium. 

There now is a link in the store to sign up and the app should have given an option, a few days after registering the sense. 

Now you may want to contact fitbit. 

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