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I can't purchase Fitbit Premium, getting an error message "or-psma-03."

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‎07-18-2021 05:22 - last edited on ‎07-20-2021 10:05 by Fitbit Moderator

‎07-18-2021 05:22 - last edited on ‎07-20-2021 10:05 by Fitbit Moderator

hello, I recently acquired fitbit sense, now I would like to purchase fitbit premium. I see it in this app but as soon as I want to make the payment I get error message "or-psma-03."

Does anyone know a solution for this?

I live in belgium

 

Moderator Edit: Clarified subject

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‎07-20-2021 10:04 - last edited on ‎11-01-2024 11:08 by Fitbit Moderator

‎07-20-2021 10:04 - last edited on ‎11-01-2024 11:08 by Fitbit Moderator

@lindsay.g Welcome to the Fitbit Community. Thanks for the detailed information shared. 

Glad to hear that you have a Fitbit Sense. Let's try the following: 

- Log out from the Fitbit app 
- Restart your phone 
- Log back in and follow these steps to purchase your subscription 

Hope this helps. 

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