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I canceled Premium. Now how do I turn it off?

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‎08-27-2020 04:03

‎08-27-2020 04:03

To say I don't like Premium is an understatement.  I got my free trial that is good for another two months and all I want to do is turn it off.  I've canceled the subscription, but I can't get rid of the absurd and useless sleep score breakdown.

 

Adding insult to injury, having Premium didn't get rid of ads on the app.  I continue to have pop-ups asking me to buy new products.

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‎08-28-2020 10:18

‎08-28-2020 10:18

@eeedge It's nice to see you in the Fitbit Community. Thanks for getting in touch about this. 

 

Sorry to hear that you didn't enjoy the Premium subscription. The Premium view in your Fitbit app will remain until the trial ends. 

 

Regarding your inquiry about removing ads from the app please check this idea Removing Ads from App, these are reviewed by our team and they have an official answer about the status that it was given. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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