I cannot unsubscribe Fitbit Premium because a spinning circle is constantly showing

[Evan_Peng]

I cannot unsubscribe Fitbit Premium because a spinning circle is constantly showing while I log into my account. Please see the attached screenshot. Anyone could help me solve this problem?

https://drive.google.com/file/d/1g18TsftaWwiNXLqaFAEtoGpRoAgPinIU/view?usp=sharing

[Rich_Laue]

How are you paying for premium @Evan_Peng 

It may be possible to cancel another way, or contact fitbit 

[Evan_Peng · Accepted solution]

I got a free trial as a package when I bought my watch, so I can only unsubscribe it from the webpage. 

After I contacted Fitbit Support, they just helped me directly unsubscribe it from the company.