help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I'd like to cancel Premium before renewal

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2024 17:32 - last edited on ‎06-28-2024 06:35 by Fitbit Moderator

‎06-18-2024 17:32 - last edited on ‎06-28-2024 06:35 by Fitbit Moderator

Now that Fitbit requires us to update the premium payment. I said I am not going to bother until they fix what they did to the sleep graph and other issues. Make them hear us!


Moderator Edit: Clarified subject and updated label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-26-2024 18:15

‎06-26-2024 18:15

Welcome to the forums @Getsgrants. 

Thank you for taking the time to share the feedback with me. 

I'd like to remember you that you can get in contact with Support in order to avoid to be charged with the Premium renewal if you don't want to continue with it. Please note that whenever Fitbit makes changes and improvements we think about how to meet the demands of our customers. However, this does not guarantee that in some cases certain features of the application or trackers will not be pleasant for some of the users.

 

Best Answer
0 Votes