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I got charged for an unknown membership

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‎04-03-2024 11:54 - last edited on ‎04-09-2024 11:39 by Fitbit Moderator

‎04-03-2024 11:54 - last edited on ‎04-09-2024 11:39 by Fitbit Moderator

On my bank statement I was charged for something I didn't order and don't know what it is.  The charge was $12.49.  I don't want whatever this is.

 

Moderator Edit: Clarified subject and updated label

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3 REPLIES 3

‎04-03-2024 12:00

‎04-03-2024 12:00

The Web API doesn't do billing. Maybe it's a subscription to Fitbit Premium. You should be able to get appropriate help from the appropriate forum section (see list here).

Peter McLennan
Gondwana Software
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‎04-03-2024 13:50

‎04-03-2024 13:50

Hi @tjthebandit 

I have moved your post to the Fitbit Premium forum.   If you don't hear from someone soon, I recommend contacting the Fitbit customer service team at https://help.fitbit.com/support.   Someone there should be able to assist you.

 

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
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‎04-09-2024 11:46

In response to Gordon-C

‎04-09-2024 11:46

Welcome to the community forums, @tjthebandit. @Gondwana and @Gordon-C Thanks for the help!

@tjthebandit Thanks for bringing this to our attention, and I'm sorry for the inconvenience this may have caused. This seems odd as according to the Premium website, the monthly subscription costs $9.99 in the United States, and $12.99 in Canada.

To work on this together, I contacted our Support team on your behalf and I noticed that you already have a case created with them. I'm glad you're receiving assistance, and don't hesitate to reply back if you have any other questions.

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