I got charged for free Premium trial

[Bell18]

I have recently returned to Fitbit and have started a new account and have been offered 3 month free trial of premium - I wasn’t overly impressed with it last time I had a Fitbit (years ago) but thought give it a chance as it’s a free trial  …. And I have been charged immediately 

I see from other messages that this has been an ongoing issue for a few years - exceptionally disappointed to see it’s a recurring issue with no resolution and have cancelled the subscription and will not renew under principle - Apple are currently reviewing my right for refund, but just be aware if you are a new customer - you don’t get anything for free!!

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Welcome to the forums, @Bell18.

Thanks for the detailed information. I understand how you're feeling about having this experience and I apologize for this inconvenience. While some members have had similar issues, this isn't something that should happen and for this reason we connect them with our Support team in order to receive assistance.

I understand you've contacted Apple; however, I've also requested a case on your behalf so our team can evaluate what occurred with your account after subscribing to Premium. Please keep an eye on your inbox, you'll receive an email with more information shortly.