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I have Premium subscription when I never paid for it

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‎01-24-2023 09:05 - last edited on ‎02-16-2023 08:30 by Fitbit Moderator

‎01-24-2023 09:05 - last edited on ‎02-16-2023 08:30 by Fitbit Moderator

I got my fitbit in early November and I don't remember buying a premium subscription. I even checked under subscriptions in the app and nothing showed up. But the app shows that I have Premium. I haven't checked it via my computer yet. I also have deleted the app just to re-download it and have it still be there. I just don't want to be charged for this.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-24-2023 15:17

‎01-24-2023 15:17

@ecookie7 Most of the new devices come with a free trial of Premium for six months, sometimes a year depending on the device you bought. Is it possible you activated the free trial? Depending on if you're using iOS or Android, you'll need to look for the subscription renewal in your applicable iOS or Android settings. For iOS, it's under Settings > Apple ID > Subscriptions.  That will tell you when it renews and that's when you'd be charged, so you'll have to cancel the free trial in there, not through the Fitbit app.

Heather | Community Council | Eastern Shore, AL
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‎01-25-2023 23:47

‎01-25-2023 23:47

Ina ll likelihood, that would be the free trial, usually 6 months free with a new device. It's a great deal.

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