help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I just renewed Fitbit Premium but don't have access yet

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-16-2021 23:19 - last edited on ‎09-17-2021 12:07 by Fitbit Moderator

‎09-16-2021 23:19 - last edited on ‎09-17-2021 12:07 by Fitbit Moderator

I have just renewed my Fitbit premium and it is not showing that it’s renewed and I can’t access any of the premium features.

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-17-2021 12:10

‎09-17-2021 12:10

@Josephinewakeha Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I'd like you to make sure you're logged into the same account that was used to purchase your Fitbit Premium. If you're but the access is still locked, restore your purchase by doing the following: 

 

  1. In the Fitbit app, tap the Today tab 
     
     
     
     your profile picture.
  2. Scroll down and tap Restore Purchases 
     
     OK.

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-17-2021 12:44

In response to SilviaFitbit

‎09-17-2021 12:44

Hi, I was in the wrong account smh. It’s all sorted out now.
Best Answer
0 Votes

‎09-21-2021 12:54

In response to Josephinewakeha

‎09-21-2021 12:54

@Josephinewakeha Glad to hear that it was sorted out. 

 

Hope you can continue enjoying Fitbit Premium features and reach your fitness goals! Have a good week. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer