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I'm a Fitbit Coach user already but Premium features still locked

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‎09-12-2019 05:22 - last edited on ‎09-12-2019 20:52 by Fitbit Moderator

‎09-12-2019 05:22 - last edited on ‎09-12-2019 20:52 by Fitbit Moderator

I already pay for Fitbit Coach but Premium features are still locked.

 

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Post from Fitbit admin from https://community.fitbit.com/t5/Fitbit-Premium-Coach/Fitbit-Premium-Guide/m-p/3748463

 

Q: Will current Coach users be required to pay more for access to Premium?

A: No. Current Fitbit Coach subscribers will automatically get access to Fitbit Premium features as soon as Premium is available in their country or language. Their subscription price will remain the same as it is today, and for as long as they choose to keep their subscription active

 

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I am located in the UK.

My language is English.

Same email address used for Fitbit and Fitbit Coach.

My  Fitbit Coach sessions feed in to the Fitbit app so proves they are already linked.

 

Therefore why am I not getting Premium features unlocked? This is happening on both Android and iOS.

 

Moderator edit: Updated subject for clarity 

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21 REPLIES 21

‎09-24-2019 17:38

In response to SilviaFitbit

‎09-24-2019 17:38

@SilviaFitbit Everything is all set to English and Canada. Still no premium.... Anything else I can do? I sent email to support and they seem clueless about what to do... 

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‎09-25-2019 11:22

In response to TheOGKirikou

‎09-25-2019 11:22

Thanks for getting back @TheOGKirikou. I appreciate the details mentioned. 

 

Our Support team will investigate the issue you're experiencing and providing you with further instructions. Please continue the communication through email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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