I'm unable to purchase premium due to a error mess... - Fitbit Community

I'm unable to purchase premium due to a error message

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Hanamo

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I cannot purchase Premium in the app, consantnly getting error message both with 2 debit cards and Apple pay

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EstuardoFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

2028 205 678

Hello there @Hanamo, welcome to the Fitbit Community.

Thanks for bringing this to our attention and letting us know about this!

To further investigate this issue, please let me know the specific error message you received when attempting to purchase a premium subscription.

If possible, please also share a screenshot.

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Hanamo

2 0 1

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EstuardoFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

2028 205 678

Hello there @Hanamo, thanks for sharing the picture with me.

Based on the information you have provided, I'd like to know if you have already tried to force close the app or restarting your phone.

If you have not done so yet, please give it a try and let me know how it goes.

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