I need to cancel my Premium subscription

[Andrea.M.]

I need to cancel my premium subscription but can not find it in my acount settings, or play store.

How do i cancel it.

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

From a Moderator: "you need to do the following procedure to cancel your Fitbit Premium subscription: 

1. In the Fitbit app, tap the Today tab  

    > your profile picture.

2. Scroll down and tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
3. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription. Your subscription expires at the end of your current monthly or yearly subscription term.

Once you're redirected to Google Play please make sure to follow this procedure to cancel the subscription on Google Play. 

Keep in mind that Fitbit subscriptions are non-refundable. However you could always contact Google Play, sometimes they provide refunds. "

[Rubinity]

I have exactly the same issue. Fitbit has been charging me after the trial expired yet I can't find my subscription anywhere and I am continuously being charged. It's just outrageous. Support have been useless thus far. 

[Jayc1113]

I am on a Google Pixel 6 Pro running on Android 12 and have year of premium that I bought with my Versa 3 a few months ago.

1. I go to Today tab. (I would like to add screen shots but the default here crops out most of it, making it pointless)

2. I tap on the little round picture top left of Today tab, that takes me to Account tab, I scroll down and there is NO “Manage Subscriptions” available, so I tap on Account Settings.

3. I am now on the Account Settings tab and scroll down to Manage Subscription (not Manage Subscriptions)

4. I am now on what appears to be the Play Store page, black background, titled “Subscriptions.”

    There are two sections to this page. 
    The top section is Active subscriptions, the only sentence after “Active” is “You don’t have any active subscriptions”

    The bottom section is Expired subscriptions, the only entry after that is Pandora.

I have made sure that I am following the procedure. It does NOT however change the fact that your procedure is inaccurate and DOES NOT WORK! 

[Odyssey13]

@Jayc1113  the post I made was a copy of a suggestion from a Fitbit Moderator. If you haven't already, get directly with support

https://myhelp.fitbit.com/s/support?language=en_US