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I no longer receive the advanced Premium sleep stage information

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‎03-26-2021 11:24 - last edited on ‎03-27-2021 12:19 by Fitbit Moderator

‎03-26-2021 11:24 - last edited on ‎03-27-2021 12:19 by Fitbit Moderator

I receive the sleep information that everyone gets but no longer receive the advanced sleep information that I have received with premium membership.  I am only interested in the sleep analysis and not the other premium features.  I can't see where I check my premium membership.  I did not stop it.  

 

Moderator Edit: Clarified subject

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‎03-27-2021 12:23

‎03-27-2021 12:23

@negrogato Hi there. Thank you for the details mentioned. 

 

If the subscription wasn't cancelled, it sounds like your Premium membership expired and this is why your app is no longer showing Premium sleep data. If your Premium was purchased through Fitbit.com, contact our Support team, they'll be happy to check the status of your subscription. 

 

Hope this helps. 

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