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I should receive 6 months Premium but email is showing 3 months

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‎08-13-2021 02:26 - last edited on ‎08-14-2021 11:25 by Fitbit Moderator

‎08-13-2021 02:26 - last edited on ‎08-14-2021 11:25 by Fitbit Moderator

The paperwork says it is 6 month membership, the email says it’s only 3 months 🤷‍:female_sign:

 

Moderator Edit: Clarified subject

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‎08-14-2021 11:28

‎08-14-2021 11:28

@KathyK157 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I'd like you to make sure that when your Premium was activated, a six month membership displayed as an option.

 

If the Premium trial that's available to anyone who's new to Premium was activated, follow these steps to cancel it and when it expires, the 6 month Premium will display after 3 days of expiration. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-14-2021 12:12

In response to SilviaFitbit

‎08-14-2021 12:12

Ok that’s brilliant, thanks for your reply 

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‎08-17-2021 12:51

In response to KathyK157

‎08-17-2021 12:51

@KathyK157 Happy to help. 

 

Have you visited our Health & Wellness boards? You can find and post tips about Get Moving, Healthy Eating and more. 

 

Have a great week. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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