I signed up for a Premium trial 2 1/2 years ago, can I sign up for another trial?

[PemPen]

I trialled premium about 2 1/2 years ago. Quite a lot has happened on Fitbit with upgrade since then. I just saw a notice advising if I would like a 3-month free subscription and I went to go into it and it says has decided that I'm not eligible because I tried a subscription that was only 30 days a couple of years ago. Has anyone else had an opportunity to try a free subscription again or am I locked out of that option for ever because I tried it previously. I want to trial it because there are more features now it will be different if I was trialling it at the same point as last time

Moderator Edit: Clarified subject

[SilviaFitbit]

@PemPen Welcome to the Fitbit Community. Thanks for the details mentioned. 

It's odd what you're experiencing. As you mentioned, the previous Premium service that we had before was different from the one that's available now. I'd like you to confirm that you're following this procedure to activate the Premium trial for the first time in this new service: 

1. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

Hope this helps. 

[PemPen]

Hello, as advised before, it advised thati already have had the free trial

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[SilviaFitbit]

@PemPen Thank you for getting back. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Hope this helps.