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I've lost 2 weeks of Premium, can Fitbit give me this back?

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‎05-19-2021 11:52 - last edited on ‎05-20-2021 11:01 by Fitbit Moderator

‎05-19-2021 11:52 - last edited on ‎05-20-2021 11:01 by Fitbit Moderator

It has took Fitbit nearly 2 weeks to send me a replacement sense pebble.in the meantime iv also lost 2 weeks of premium membership.can I get this back.thanks colin

 

Moderator Edit: Clarified subject

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‎05-20-2021 11:03

‎05-20-2021 11:03

@Saint7 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I see where your disappointment is coming from. Your feedback is appreciated, we're always striving to improve our services offered. It's not possible to give you back these 2 weeks of Premium membership, your understanding is appreciated. 

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-21-2021 10:55

In response to SilviaFitbit

‎05-21-2021 10:55

Ah ok thanks for the reply but it is possible for me to cancel my membership 😉

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