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I want to cancel my Premium Subscription but it won't work

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‎03-30-2022 12:11 - last edited on ‎04-03-2022 20:00 by Moderator Alum

‎03-30-2022 12:11 - last edited on ‎04-03-2022 20:00 by Moderator Alum

Hi!

I'm finding it impossible to cancel my premium subscription. I ordered it via the Fitbit.com platform and I've seen the instructions on how to cancel the subscription online. However, my account page won't load, the page has been buffering for me fot about 20 min now. I would really like to talk to a sales rep to figure this out. 

 

Moderator Edit: Label.

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‎04-03-2022 20:06 - edited ‎10-11-2022 21:30

‎04-03-2022 20:06 - edited ‎10-11-2022 21:30

Hi there, @AleMariGle. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Premium Subscription. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel to let me know. 

 

See you around. 

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