I bought a new inspire 2 to replace my old one recently. When I activated this device, my old device still had a week of its one year trial left. When that ran out, my new device did not activate its premium. I contacted customer support and they told me to subscribe through the app even though it didn’t mention anything about a free trial, she said that it’s only the billing cycle and I shouldn’t be charged. Yet I was charged full price for a year for this.
Upon trying to sort things out the customer service rep just leaves the chat, leaving me with no info, no email, nothing. Just says she’s going to contact higher ups, but I have zero record of this, no emailed ticket. Just an extra $133 charge on my credit card for what should have been free…
Moderator Edit: Clarified subject
