I was offered the 3 months premium free but was charged

[Stormslegacy]

Not sure if I got charged because I had done a trial a while back? I wouldn't have signed up if I didn't receive the offer in the app.

[SilviaFitbit]

@Stormslegacy Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you signed up for the trial but you were charged. In this case, I've shared your post with our Support team, they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

I'll be around if you have any additional questions. 

[Jason77hdhehb]

Seems like a scam. They offer 3 months free and them immediately charge you.....

[Jason77hdhehb]

Same here. I would not have signed up if I knew I was going to be charged. 

Seems kinda scammy.

[SilviaFitbit]

@Jason77hdhehb It's nice to see you on the Community. Sorry for the delayed reply. 

The free trial for Fitbit Premium is for customers who haven’t previously activated a free trial for Fitbit Premium. Thanks for understanding. Please explore the more than 40 free programs we made available to everyone

Our thoughts are with all affected by the virus so far. We're continually looking at other ways we can support those in our community and those in need, and we’ll keep you updated as things evolve.

I'll be around if you have any additional questions. 

[Jason77hdhehb]

Perhaps that should be made clear in the ad.

Thanks

[vastudent04]

The same thing has happened to me, i would have not signed up if i knew that they were going to charge me

[SilviaFitbit]

@Jason77hdhehb @vastudent04 Hey there. Sorry for the delayed in my reply. 

I appreciate your feedback, this helps us to continue improving our services offered. 

I'll be around if you have any additional questions.