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I would like to cancel Fitbit Premium

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‎04-30-2023 18:57 - last edited on ‎05-01-2023 07:18 by Fitbit Moderator

‎04-30-2023 18:57 - last edited on ‎05-01-2023 07:18 by Fitbit Moderator

Would like to cancel premium

 

 

Mod Edit: Clarified subject

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‎05-01-2023 03:46

‎05-01-2023 03:46

Hi, @Premiums , to cancel your subscription please do the following

 

  1. In the Fitbit app, from the opening screen please click on the profile picture/icon top left
  2. Scroll down and tap Account Settings.
  3. Then tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  4. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription.

For full information on how to manage your Premium subscription see this help article 

Sense, Charge 5, Inspire 2; iOS and Android

View best answer in original post

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3 REPLIES 3

‎05-01-2023 03:46

‎05-01-2023 03:46

Hi, @Premiums , to cancel your subscription please do the following

 

  1. In the Fitbit app, from the opening screen please click on the profile picture/icon top left
  2. Scroll down and tap Account Settings.
  3. Then tap Manage Subscriptions. Your active subscriptions open in your phone’s app store.
  4. Tap your Fitbit Premium subscription > Cancel Subscription. Note that you won't see this option if you already canceled your subscription.

For full information on how to manage your Premium subscription see this help article 

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-04-2023 08:53 - last edited on ‎10-17-2023 05:23 by Fitbit Moderator

In response to Julia_G

‎05-04-2023 08:53 - last edited on ‎10-17-2023 05:23 by Fitbit Moderator

@Julia_G Thank you very much for the information you provided here.

@trish123abc Greetings from the Fitbit neighborhood. We appreciate you contacting us to find out how to end your Fitbit Premium Subscription. I hope you find a solution to all your queries. Please feel free to get in touch with our Support Team if you need any additional assistance or have any questions or concerns.

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0 Votes

‎06-07-2023 08:07

In response to Julia_G

‎06-07-2023 08:07

I try to cancel my premium subscription but the website of "My Account" keep loading

there is no way for me to cancel.

Please fix this issue immediately.

 

Thanks 

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