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If I cancel the free trial, does premium end immediately?

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‎05-03-2020 22:46 - last edited on ‎05-05-2020 11:27 by Fitbit Moderator

‎05-03-2020 22:46 - last edited on ‎05-05-2020 11:27 by Fitbit Moderator

Per the title.

 

Moderator edit: Updated subject for clarity 

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6 REPLIES 6

‎05-05-2020 11:29

‎05-05-2020 11:29

@keith.uk Welcome to the Community. Sorry for the delayed reply. 

 

If you cancel the Free Trial, it won't end your Premium view on the app. It will end when the 90-day free trial finishes. 

 

I'll be around if you have any additional questions. Hope you're enjoying Premium. 😀

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-25-2022 10:29

In response to SilviaFitbit

‎04-25-2022 10:29

But I want it to end today. It drains my battery faster and I don't need the extras. HELP,  PLEASE!!

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‎04-30-2022 09:14

In response to Tmpad

‎04-30-2022 09:14

Hi Tmpad, I think you may have activate sleep snoring detection feature that Premium service is available for. You may detect off by tapping into Sleep report.

Tap on the Gear icon on the top right corner and scroll to the bottom of the page and disable Detect Snoring..

 

Or/and maybe you are also on Always-On display, you can consider turning this off (if this feature is open) to monitor the battery.

 

All the best and good luck

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‎05-03-2022 05:22

In response to SilviaFitbit

‎05-03-2022 05:22

I need to cancel my premium trial before it renews. How do I do that. It doesn't show in m

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‎05-04-2022 15:30

In response to Sophie1944

‎05-04-2022 15:30

@Sophie1944 as mentioned above, the premium trial will end at the end of your trial period. You can cancel today, but all that does is stop the auto renewal. 

It is no big deal, you do not have to use the premium features. 

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‎05-05-2022 08:44

In response to Rich_Laue

‎05-05-2022 08:44

This answers my question as I'm researching buying a new FITBIT to replace my old INSPIRE HR. I Had a premium trial a good while back and DO NOT really need it again. As per an email I sent to your marketing folks, I have just re-activated my old INSPIRE HR. I was terribly disappointed in my Samsung Galaxy 4 Clasdic smartwatch and customer service from my carrier provider, as step counting and lot of other connectivity issues were sporadic at best.  I WASTED MY MONEY! 

    Once I re-activated my FITBIT, I was reminded that this old FITBIT is accurate and consistant in it's measurements plus great battery life.

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