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Info about 1 year Premium trial of Inspire 2

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‎10-09-2020 06:45 - last edited on ‎10-10-2020 10:38 by Fitbit Moderator

‎10-09-2020 06:45 - last edited on ‎10-10-2020 10:38 by Fitbit Moderator

I currently have a free 3 month trial of premium on my old device that ends at the end of this month.  That Fitbit has a broken face and only stays charged for 24 hours, so I bought a new Versa 2.  I thought I was getting a 12 month free trial in premium which is what is advertised.  Since I already had a 3-month subscription, I can't access the 12 months one because I am not a new user. I understand that but don't find it fair. It seems like I should be able to get at least 9 more months added to my account.  Why not reward Fitbit users who have been using Fitbits for many years instead of just new users?

 

Moderator Edit: Clarified subject

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‎10-10-2020 10:37

‎10-10-2020 10:37

@BarbaraCer A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

 

I appreciate the detailed information shared, I'll be happy to clarify your inquiry.

 

Since you’re a current Fitbit Premium subscriber, you can start the free trial after you cancel your premium subscription. You’ll see your free trial offer for Fitbit Premium in the Fitbit app within 3 days after your current subscription period ends. 

 

Check this article for instructions on how to cancel your current subscription. 

 

I'll be around if you have any additional questions.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-18-2020 11:32

In response to SilviaFitbit

‎10-18-2020 11:32

I am confused.  I went to the article you recommended above and I think I quit the subscription that I have.  It says expires Oct 31.  So will I then be able to receive the free trial 3 days after Oct 31?  I'm assuming that's what it means.  So on Nov 4, I should have the offer?

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