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Inquiry about 3 months trial that comes with Versa

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‎09-24-2020 02:32 - last edited on ‎09-24-2020 10:34 by Fitbit Moderator

‎09-24-2020 02:32 - last edited on ‎09-24-2020 10:34 by Fitbit Moderator

currently got premium & using charge 3. Unfortunately charge is not working so ordered a versa & noticed you get 3 months free. What do l do? Is it automatic or do l suspend payment?

 

Moderator Edit: Clarified subject

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‎09-24-2020 02:56

‎09-24-2020 02:56

Hi, @Sarah-m-22 , the 3 month offer is to allow new users to try out the Premium service, and is therefore open to new users only.  Unfortunately as a current Premium user you won’t be able to take advantage of the offer.

Sense, Charge 5, Inspire 2; iOS and Android

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