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Is it possible to cancel the Premium view on the app?

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‎09-14-2020 22:04 - last edited on ‎09-15-2020 11:54 by Fitbit Moderator

‎09-14-2020 22:04 - last edited on ‎09-15-2020 11:54 by Fitbit Moderator

I signed up for the 90 day free premium.  I do NOT like the way I get my sleep scores and now I don’t get my oxygen levels. I cancelled the subscription but it’s still on the app. I deleted the app but when I installed it again the premium  is still there. Please remove the Fitbit Premium from my app and watch. 
Thank you.

kgw

 

Moderator Edit: Clarified subject

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‎09-15-2020 12:01

‎09-15-2020 12:01

@Karengw It's nice to see you in the Fitbit Community. Thanks for getting in touch about this. 

 

Sorry to hear that you didn't enjoy Fitbit Premium. 

 

Thanks for the troubleshooting tried prior to posting, the Fitbit Premium view on the app will be cancelled when the 90 day free trial ends. If your sleep restoration heart rate graph is blank, please make sure that you have installed the latest app version which is 3.29, you could subscribe to the main thread for more updates. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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