help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Just been charged for a yearly Premium subscription

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2021 23:11 - last edited on ‎09-29-2021 10:38 by Fitbit Moderator

‎09-26-2021 23:11 - last edited on ‎09-29-2021 10:38 by Fitbit Moderator

I’ve woken up to find £70 has been taken from my account that I didn’t sign up for?? I used the free trial for premium back in February and then cancelled it? Can anyone help?? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-29-2021 10:43

‎09-29-2021 10:43

@broganmitchell Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

It's odd what you experienced. Visit this help article for information on how to manage your subscription, you'll be able to see when it was purchased. 

 

Fitbit doesn't provide refunds for subscriptions. However, you can always contact Apple or Google store, sometimes they offer them.

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes