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Lost Premium even though I was subscribed

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‎04-26-2020 16:02 - last edited on ‎04-28-2020 12:36 by Fitbit Moderator

‎04-26-2020 16:02 - last edited on ‎04-28-2020 12:36 by Fitbit Moderator

45132606-F56D-4185-8E89-3AFEEE383E9E.jpeg

 

I’m an avid user of this watch and app for so long so I have been subscribed to Premium since I bought this. However, I recently got a notification extending a 90-day trial which I found odd as I know I’m currently subscribed to the service until June 2020. What’s worse is that I also suddenly lost all the Premium features even though I am supposed to still be subscribed!! What is going on? I have sent emails and queries and I have not received ANY response nor feedback whatsoever for so many days now! Can someone please explain how to sort this out?

 

Moderator edit: Updated subject for clarity 

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‎04-28-2020 12:34

‎04-28-2020 12:34

@rkash Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the screenshot shared and the detailed information provided. I see where you're coming from. 

 

It's pretty weird that you received the 90-days free trial on your app if you were subscribed to Premium. Since you mentioned you already have an open case with our Support team, please continue the communication through email, they will be able to investigate this further. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 
Thanks for your understanding. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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