Music volume low on latest Apple update

[SunsetRunner]

Just updated to the latest version on my iPad and the music volume is super low.  If I turn it up, the trainer’s voice is too loud.  Please fix.  Rather hear the music instead of the trainer!

[CarlosCFitbit]

@SunsetRunner I appreciate you stopping by and welcome to the community! So I just tested the audio during a workout and can definitely hear a discrepancy with the audio. The music volume is too low in relation the coaching tips volume level. I've flagged this one for our engineering team to look into. Will update when I hear an update.

Thanks for letting me know about this!

[Beachrunfun]

Yes, please update this soon or I will have to find another app 😬

[CatrineB]

I'm having this problem on iPhone as well, thank you for working on it!

[Elizabethanne86]

Me too!   Waiting for this to be fixed...

[CT40sGirl]

Is there an update on this, I just signed up today and if this is how it is going to be, it will be very difficult to stay motivated.

[ABitFitFletch]

Trying to fix this, I've found an 'Audio Mixing' option in the Website settings* that looks like it's supposed to deal with this, but it doesn't really have any effect on the iPad app. That setting isn't available on the iPad app. Perhaps next update? I really should try out a coaching session from the web site in order to test.

(*:  coach.fitbit.com/users/..../settings)

edit: I've tested the website now and noticed it has a volume control so there's no problem there, just in the ipad app.

[Teddif]

This is still an issue. Any fixes? 

Moderator Edit: Format.

[MarcoGFitbit]

Hello @Teddif, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know you're still experiencing this issue. At this moment, our team is still working towards a prompt and proper resolution for this issue. While we don't have a specific timeframe for this situation to be resolved, once we have more information to share with you, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, have a great day. 

[Xinsirhc]

Ugh!  Just bought the app!  LOVE IT!  But HATE that the music volume is sooooo low compared to the coach!  Please fix ASAP.  This has been a know issue for over a year, based upon this forum.  If not, how can we get reimbursed?  

[MarcoGFitbit]

Hello @Xinsirhc, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that some issues take longer than others to be resolved but once we have more information to share, we'll make sure to post it here in the official Forums. In case you still want to go ahead and request a refund, please let us know. 

Thanks for your patience and understanding, have a great day. 

[DASmax]

Hi, it’s been nearly a year now and still no updates!?!? 

[MarcoGFitbit]

Hello @DASmax, thanks for joining the conversation, it's great to welcome new members to the Fitbit Community. 

First of all, I apologize for the delay in the response. Please note that for the time being we have not yet been provided with updates about this situation. Once we do, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

[LevelB]

This is super disappointing:/

[jce94]

Unfortunately, the Fitbit Coach still has this problem. Just signed up for it, and the volume of the music is very low in comparison to the coach talking. Very disappointed with how long this problem has been going on for.

[AlejandraFitbit]

A warm welcome to the Community @jce94.

I am sorry to hear that you are disappointed with the Fitbit coach functionality. As mentioned previously,  our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 

[Jamminbeck]

The music is still too low...what is the status of this fix?

[AlejandraFitbit]

Great to see you around @Jamminbeck.

As previously mentioned, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[AZSconnie]

Still a problem.

[C406]

This feedback is pretty terrible.. I just tried the app for the first time and had the same issue, but knowing now it’s been an issue for more than a year and hasn’t been fixed I won’t be renewing my subscription.