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My free 6-month Premium isn't showing up

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‎11-01-2021 16:57 - last edited on ‎11-03-2021 19:14 by Moderator Alum

‎11-01-2021 16:57 - last edited on ‎11-03-2021 19:14 by Moderator Alum

I got my Fitbit Charge 5 that comes with free 6 months of Premium.   One would expect that the expiration date for my existing Premium subscription would be updated?.

 

Unfortunately, it's still showing March 9th as the end date, but it should be September 9, 2022.  When will the 6-months that I paid for be getting applied?  Will that happen when the subscription expires?

 

Since I got the Charge 5 added to my account, I haven't gotten a single email explaining how this my free FitBit premium works with an existing yearly account.

 

Moderator Edit: Clarified subject

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‎11-03-2021 19:16

‎11-03-2021 19:16

@crazy_vag Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Fitbit Premium before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

 

I really appreciate all details you mentioned in your post. In this case, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

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