My premium is paid for but not showing

[Daen]

My free trial expired so I paid for renewal by an annual subscription on 25th June. Support said it’s expired in an email but didn’t read my message which said I had paid. Now it’s been a week and no one is answering my return email. How can I contact someone? Don’t want to have to ask my bank to recover funds… 

[Clove6060]

There customer service chat has been purported to be the quickest way to reach. 

https://myhelp.fitbit.com/s/support?language=en_US

[Rich_Laue]

@Daen I've moved your premium question to the premium board. 

To contact fitbit: 

• Tap your profile picture on top right corner / Tap Contact Support
• Tap the link to help, found below / Tap contact support. 
• Or in the Fitbit app? / Tap profile picture / Under Help / Tap support. 

Twitter or online chat is usually the best avenues to support. 

[Daen]

Hi Rich

Thanks for the escalation  however now three weeks in with two emails two live chats and one call but still no response to my query. Disappointed that my attempts to communicate are not being heard. 

[SilviaFitbit]

@Rich_Laue and @Clove6060 Thank you for your assistance on the thread. 

@Daen Hi there. Thank you for the detailed information shared. 

I appreciate the troubleshooting performed with our Support team. I see where your disappointment is coming from. I was able to see that you've been in touch with our team and they advised some troubleshooting, if after following it your subscription is still not displaying, get back to them, they'll be happy to continue assisting you. 

See you around. 

[Daen]

Thanks for your answer in the end I’ve just asked Apple to refund me the money.. three weeks to solve a problem has defeated me. Thanks for your response though. It was appreciated 

[SilviaFitbit]

@Daen Thank you for getting back. Sorry to hear that you decided to ask for a refund. Hope you could give a Fitbit another opportunity in the future. 

Have a nice day.