Need to change credit card - Fitbit premium

[Middle65]

I’m trying to change the credit card being charged for my Fitbit premium subscription but whenever I reach out via the live chat I get told someone will reach out via email. I waited a month and was not contacted. I tried live chat again and was given an email I could also reach out to after they also told me someone would reach out to me via email, but that email had an auto reply saying Fitbit doesn’t do email support anymore.

my credit card is expiring in 2 days, and I need to change the card.

how can I do this without being told someone will reach out via an email (which never actually emails me...)?

[SilviaFitbit]

@Middle65 Welcome to the Fitbit Community. Thanks for the detailed information shared. 

Sorry to hear that our team hasn't contacted you. Due to recent events affecting our operations, we may take a bit longer to get back to you. In this case, the best way to get help for this problem is to give us a call. Click here to get connected. 

Thanks for your understanding. See you around.